The artificial intelligence is changing the aviation industry with a rapid force and more developments in all sectors. This wonder decelopment make travel experience and business more closer to the traveller.
The aviation industry, in especially the commercial aviation section, is always looking for ways to streamline operations and increase customer loyalty. It has begun to use artificial intelligence with that in mind.
Even though AI in the aviation industry is still in its infancy, some progress has already been made because to investments made in AI by some of the industry’s top carriers. In the beginning, certain use cases are being implemented, such as facial recognition, luggage check-in, client questions and responses, fuel enhancement for airships, and task improvement in factories. However, AI may be able to do much more than its current applications.
An anticipated $168.2 billion in operating income was generated by commercial aircraft travel in 2016. Ticket sales accounted for $125.2 billion, or 74.5%, of operational income, and airline passenger volume is expected to double over the next 20 years. Leading aircraft manufacturers are currently researching how AI may help them meet customer demand while enhancing operational adequacy, speed, and customer loyalty. The changes we have already witnessed and those that are soon to come are listed below.
Baggage inspection
Another tedious but important activity that needs to be completed at the airport is baggage screening. In any way, AI has simplified the process of screening bags. Japan’s Osaka Airport plans to debut the Syntech ONE 200, which is an AI innovation created to screen baggage for numerous passenger lanes. Such devices won’t just automate the procedure of baggage screening yet in addition help authorities identify unlawful things effectively.
The Syntech ONE 200 works well with the X-beam security system and improves the chances of seeing potential threats. The goal of a 2017 application development competition organised by American Airlines was to create a tool that would make it easier for travellers to check their bags.
The competition, called HackWars, has drones, augmented reality, and virtual reality as its themes. The winning team, known as “Team Avatar,” developed an application that would enable passengers to prepay any prospective baggage-related expenses in addition to choosing their luggage size before arriving at the airport.
Virtual Helpers
Virtual assistants powered by artificial intelligence (AI) assist aircraft organisations in increasing the productivity and effectiveness of their pilots by reducing their repetitive tasks, such as changing radio channels, looking up wind forecasts, and providing position data when asked, among others.
AI-enabled virtual assistants can handle these repetitious tasks. AI-powered audio boards are provided by companies like Garmin (US), which are helpful for pilots. Aircraft companies also make use of virtual assistants to enhance customer service.
Virtual assistance with artificial intelligence capabilities can respond quickly to simple questions. Normal queries cover topics like flight status or amenities (sound, video, Wi-Fi) offered during flights. This enables the human customer support representatives to handle ever-more-important situations. Additionally, virtual assistants are assisting passengers with trip planning and booking.
Many different businesses are developing their own applications to let users automate various travel-related duties. The days of independently reserving your accommodations, renting a car, and managing your itinerary are long gone. Through straightforward instructions, artificial intelligence and the virtual assistants built into these programmes may collect information from you and then automate the chores for you.
Customer Support
Alexa from Amazon is being used by United Airlines to provide answers to certain common customer questions. United announced a collaborative endeavour with Alexa in September 2017. The United skill is the name of the feature.
Simply add the United skill to your Alexa application to get started, and then start asking inquiries. Regular queries like the status of a trip by number, check-in requests, and the availability of Wi-Fi on a flight are successfully addressed by Alexa. The reviews so far have been conflicting, which emphasises on the fact that there is still work to be done before AI can fully handle customer support and that there is an expectation that it will learn and adapt.
Maintenance Forecast
In order to anticipate future maintenance faults on aircraft, airline firms aim to put AI innovation into practise. Airbus, a top manufacturer of aeroplanes, is taking action to increase the dependability of aircraft maintenance. They are using Skywise, a system for storing data on the cloud. It motivates the fleet to capture and log a massive amount of real-time data.
Organizations are making adjustments to the backend in the meanwhile to monitor the “wellbeing” of their flying aircraft. Advanced analytics, according to Air Canada CEO Calin Rovinescu, are necessary to keep aircraft in the air for more than 16 hours each day in order to spread out costs. Even before a part breaks, artificial intelligence frameworks can foresee when maintenance is necessary by accounting for quick solutions and limited time on the ground. According to rumoured “wellness monitoring,” data can be analysed and disseminated more quickly and precisely, enabling airlines to promptly implement preventive measures.
Management of Data
As the aviation industry adopts AI, enormous amounts of data will be used, which will increase the risk to data confidentiality. However, airlines don’t truly face an additional challenge from the requirement to properly manage information. One incident just came to light when it was discovered that Emirates, a well-known airline, had improperly disclosed customer data to outside parties.
Information on customers, including name, email, schedule, phone number, and even passport number, was found to have been given to third-party service providers like Boxever, Coremetrics, Crazy Egg, Facebook, and Google.
Although Emirates’ strategy states that there would be some information exchange, the actual details of the policy are completely unknown. #hydnews #khabarlive #hydlive
